How We Collect And Use Data

Information We Collect

• Personal data such as name, email, and account details when you sign up or contact us.
• Usage data such as browser type, pages visited, and interaction events.
• Billing-related data handled securely through trusted payment processors.

How We Use Information

• Deliver and improve the platform.
• Provide customer support and service communication.
• Process transactions and maintain account security.
• Analyze trends to improve performance and usability.

Information Sharing

We only share data when necessary to operate the service, comply with legal obligations, or protect rights and security. Third-party providers are contractually required to safeguard data.

We do not sell personal information.

Payments

Payments are processed by Stripe, our PCI-compliant payment provider. Card details are entered directly with Stripe and are never stored on our servers — we receive only the limited information needed to confirm a transaction, such as the last four digits of your card and billing status. Stripe's handling of your data is governed by its own privacy policy.

Cookies, Analytics & Advertising

We use cookies and similar technologies for essential functionality, analytics, and advertising. Analytics tools help us understand how the site is used so we can improve it. Advertising and remarketing pixels — such as the Meta Pixel and Google Ads tags — let us measure campaigns and show relevant ads to people who have visited the site.

You can control cookies through your browser settings and opt out of personalized advertising in your ad-platform preferences. For more detail, see our Cookie Policy.

Your Rights

Depending on where you live, you may have rights to access, correct, delete, or export your personal data, and to object to or restrict certain processing.

EU/UK (GDPR): you may withdraw consent at any time and lodge a complaint with your local data-protection authority. California (CCPA/CPRA): you may request disclosure or deletion of your information and opt out of any sharing of personal information for cross-context behavioral advertising. We do not sell your personal information.

To submit a request, contact us at privacy@coachesonline.com.

Data Security

We apply technical and organizational safeguards to protect personal data. No method is fully risk-free, but we continuously improve security controls and incident response procedures.